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FAQ
Will DirLock work with FrontPage extensions enabled?
No. DirLock is incompatible with FrontPage extensions.
Do I need to install DirLock on my server?
Yes, you need to install DirLock on your server before using it. If you require any help or a free installation, feel free to contact us.
Can I upgrade from Lite version of DirLock to Pro?
Yes, you can upgrade from Lite to Pro version. Contact us for more information.
When I upgrade from Lite to Pro version, will all my protected folders and members be stored?
Yes, when you upgrade, your members and directory database stores all the previously saved data.
How do I download the software I've purchased?
Within several minutes after the order is placed, you will receive a product download link.
Very rarely it happens so that no link is generated. In this case please send our support department your name and order ID. After the data is processed, the product will be emailed to you in the shortest possible time.
What is your return policy?
If you are dissatisfied with our software, we offer no-hassle 30-day money-back guarantee. There is one obvious condition: you must remove the software and all its copies from your server and computer. We may ask you to mail or fax us a signed Letter of Intellectual Property Destruction in order to issue the refund.
NOTE: If you have requested a refund and then purchase that product again, the second purchase is not refundable. If you have any questions about our return policy, feel free to contact us.
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